Last updated: July 16, 2026

This Privacy Policy explains how Gastro Surgeon Nepal, the website for Dr. Sujan Shrestha's (MBBS, MS, MCh) clinical practice in Pokhara, Nepal, collects, uses, and protects the personal information of visitors to https://gastrosurgeonnepal.com. It is written to reflect the right to privacy guaranteed under Article 28 of the Constitution of Nepal (2015), the Privacy Act, 2075 (2018), and the Electronic Transactions Act, 2063 (2008), which together govern the collection and handling of personal information in Nepal.

1. Information We Collect

We only collect what you choose to submit through this website's forms:

Contact form: your name, phone number, email address (optional), and your message.
Newsletter sign-up: your email address only.
Appointment request form: your name, phone number, preferred clinic location, preferred date, and reason for visit.

We do not collect payment details, national ID numbers, or insurance information through this website. Appointment requests submitted here are requests only — they are confirmed directly by our staff by phone, SMS, or WhatsApp.

2. How We Use Your Information

To respond to your enquiry or confirm your appointment request.
To follow up with you by phone, email, or WhatsApp regarding the enquiry or booking you submitted.
To keep an internal record of enquiries and bookings for our clinical and administrative staff.
Where you have signed up for it, to send occasional patient-education updates by email — you may ask to be removed from this list at any time (see Section 9).

3. How We Store and Protect Your Information

Information submitted through this website is stored in a secured database accessible only to authorized clinical and administrative staff through a password-protected administrative system. We use reasonable administrative and technical safeguards — including access controls and secure session handling — to protect this information, and we do not sell, rent, or share it with third parties for marketing purposes.

4. Cookies and Analytics

This website does not use tracking cookies, advertising cookies, or third-party analytics services (such as Google Analytics) to monitor visitor behavior. The only cookies used by this site are strictly necessary session cookies for our secure administrative system — these are never set for members of the public browsing the site.

5. Third-Party Services

A few outside services support this website's functionality. Each has its own privacy practices, outside our control:

Google Fonts — provides the typefaces used on this site and may receive your IP address when font files load.
jsDelivr (Bootstrap CDN) — delivers layout and styling framework files.
YouTube (privacy-enhanced mode) — used to embed patient-education videos on the Patient Education page.
WhatsApp — "Consult on WhatsApp" links take you to WhatsApp, operated by Meta Platforms, Inc.; once there, your conversation is governed by WhatsApp's own privacy policy, not this one.
Social media — links to our Instagram, YouTube, and TikTok profiles take you to those platforms, each with its own privacy practices.

6. In-Person Clinical & Patient Records

Separately from this website, medical records for patients seen in person — including diagnosis, treatment notes, and follow-up schedules — are maintained internally by the practice as part of standard medical recordkeeping, consistent with the Nepal Medical Council's professional and ethical guidelines for practitioners. These clinical records are not accessible through this website and are shared only as needed for your care or as required by law.

7. Data Retention

Contact, newsletter, and appointment-request records submitted through this website are kept only as long as necessary to respond to your enquiry, provide the service you requested, or meet applicable recordkeeping obligations. You may request deletion of your information at any time — see Section 9.

8. Children's Privacy

This website is not directed at children. If a parent or guardian submits an enquiry on behalf of a minor patient, that submission is treated as made with the parent or guardian's consent.

9. Your Rights

Under the Privacy Act, 2075 (2018), you have the right to:

Know what personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your information, where we are not legally required to retain it; and
Withdraw your consent to newsletter communications at any time.

To exercise any of these rights, contact us at nepalgastrosurgen@gmail.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page reflects the most recent revision.

11. Governing Law

This Privacy Policy is governed by the laws of Nepal, including the Constitution of Nepal (2015), the Privacy Act, 2075 (2018), and the Electronic Transactions Act, 2063 (2008).

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at nepalgastrosurgen@gmail.com or +977 971-4523620.